Frequently Asked Questions
Is my security deposit fully refundable?
Yes, as long as the apartment is returned in the same condition as when you moved in.
What size apartments do you offer?
Our apartments range from 650 Sq Ft - 1,349 Sq Ft.
What times are available for tours?
We offer tours during the below times:
Monday-Friday: 10 AM - 5:30 PM
Saturday: 10:30 AM - 4:30PM
Sunday: 1:30 PM - 4:30PM
What are the upfront costs to move in?
Security deposit and pro-rated rent.
What lease terms are available?
We offer 7 - 14 month lease terms.
How long does it take for an application to get approved?
The application process takes up 3 business days. However, on occasion based on background check it can take up to 5-7 days.
What tour options are there?
We offer in-person tours.
What all do I need to apply?
Most recent paystubs (last 4), most recent bank statement (last 3) and move-in fees.
What income is required to qualify?
We require 2.85x the base rent. This is based on your gross income.
What happens if I'm approved for an apartment but my roommate is not?
Each case is different, please reach out to our office to better assist with your case specifically.
Is there a preferred employer program? If so, who are the preferred employers?
Yes, first responders, teachers, local hospital workers. Call our office to verify if your employer qualifies for our Preferred Employer Program.
Are there any amenity fees?
There are no amenity fees.
What is acceptable proof of income?
60 days of current and consecutive pay stubs from your current employer(s) and three bank statements.
Do you offer short-term leases?
Yes, we offer 7-11 months short term lease. *Rates will vary.
What is the notice requirement to terminate my lease?
30-60 Days' Notice depending on current lease. Please reach out to our office team for clarification on your specific lease.
Do you require a security deposit? How is it determined?
A security deposit is required. Contact the office for more information.
Do you require renter’s insurance?
Yes, Renter's Insurance is required.
Will I be able to see the actual apartment that I will be renting?
Yes, based on the availability at the time of your tour.
What is the typical ceiling height of your apartments?
We offer 9-foot ceilings.
Do any of your floorplans have a den or home office space?
We do not offer apartment homes with a den or dedicated office space.
Can I request a specific floor or location?
Yes, based on the current availability.
How long will the apartment I want be available?
Availability is based on when an application is submitted and approved for each home.
How do I pay rent?
You will pay rent through your resident portal app or online.
What is your late fee policy?
Please contact the office for more information on our late fee policy.
When is rent considered late?
Rent is considered late on the 3rd of the month.
Who are the internet providers?
Zentro.
When/How should I set up my utilities?
Water is based on usage and will be added to your account. Electricity would need to be established before you move in, as we need your account number.
Is the community wired for high-speed internet?
Each apartment home comes with Wi-Fi.
Who do I set up electricity with?
Tampa Electric.
How do I submit a maintenance or service request?
You can submit a request via a phone call, through the resident portal app or in-person.
How long is the average maintenance request?
Emergencies are answered within 24 hours and all non-emergencies up to 72 hours.
What other fees am I responsible for?
The Home Bundle Fee which includes Wi-Fi, Valet Trash, Pest Control, and Smart Home Tech.
Can I break my lease? If so, what are the stipulations?
Yes, based on the lease termination agreement selected on your lease agreement.
Is Wi-Fi available in common areas?
Yes, in the clubhouse only.
Is maintenance offered?
Yes, we offer general maintenance and 24/7 emergency maintenance.
Do your apartments have in-home laundry?
Yes, each unit comes with a full size washer and dryer.
What finishes and appliances come standard?
Chef-Inspired Kitchens, Quartz Countertops, Stainless Steel Appliances and Luxury Wood-Style Flooring all come standard in our apartment homes.
Do apartments have patios/balconies?
Yes, all apartment homes have patio/balcony.
What happens if something breaks in my apartment?
Depending on the broken item, if it's normal wear and tear you can put a maintenance request to have it repaired. Outside of normal wear and tear related damage, you will be responsible for the broken item.
Can I have a grill on my patio/balcony?
No, grills are not permitted on patio/balcony. We have two electric grills in our courtyard.
Can I sublet my apartment or put in on Airbnb
No, subletting the apartment is a lease violation and is not allowed.
Can I paint my walls?
If you paint your wall, you must paint it back the original color. Otherwise a color change fee will apply to change it back.
Do you offer furnished or corporate apartments?
We do not offer furnished or corporate apartments.
What Amenities Does Your Community Offer?
We offer Resort-Style pool with lounge seating area, clubhouse with gaming center, golf simulator and game room, 24/7 Fitness Center, Yoga Studio, Grilling area, Pet Spa, Small and Large dog Park.
What are the clubhouse hours?
Our clubhouse hours are 7 AM - 10 PM.
Can I reserve the clubhouse for a private party/event? If so, is there a cost?
No, the clubhouse is not able to be reserved for events.
What are the pool hours?
The pool is open from sunrise to sunset.
Is the pool open all year?
Yes, the pool is open all year round.
Do you have elevators?
Yes, all three buildings have elevators.
What is the parking like?
Non-reserved parking spots are open and on a first come basis.
Do you offer reserved parking?
Yes, we do offer reserved parking at an additional fee.
What if I have 2 cars or a car and a motorcycle?
One car per lease holder. If you need a second spot you can reserve a spot to accommodate your parking needs.
Where do I take my trash?
Valet Trash is offered Sunday - Thursday. On none service days, the compactor is located on the Northwest part of the property by the dog park.
Where do my packages get delivered?
All packages get delivered to the package room.
Are there additional storage options?
Yes, we offer storage at an additional cost.
Is there somewhere for me to keep my bicycle secured?
Yes, each building has a bicycle storage where you can lock your bike.
When will I get access to amenities after move-in?
You can access the amenities once keys are handed over to you on your move in date.
Are pets allowed?
Yes, we are a pet friendly community.
What is your pet policy?
Our community is pet-friendly & offers pet perks for our four-legged residents. Pets must be commonly recognized as an accepted domestic pet and must be spayed or neutered. Residents are responsible for having dogs leashed at all times and cleaning up after their pets. Aggressive breeds are strictly prohibited. Stop by the office to learn about specific pet policies.
Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
Can I bring guests to the pool and other amenity areas?
Yes, you are allow to bring your guests to the pool. Please know that you are held responsible for your guest actions.
Is there guest parking?
Yes, the property has two areas for guest parking. Located on the East entrance off Simmons Loop and on the Northwest by the dog park and compactor.
What schools are in the district?
Doby Elementary, Eisenhower Middle School, and Jule F. Summer High School
Are there grocery stores nearby? Are they within walking distance?
We have Aldi, Publix, Winn-Dixie, and Walmart within a 2-7 minute drive.
What local restaurants are nearby?
We have an arrange of nearby restaurant like Moe's Southwest Grill, Maple Street Biscuit Company, Glory Days Grill, Taco Dirty, First Watch and Mellow Mushroom to name a few.
What coffee shops are nearby?
Starbucks, Waterside Cafe, Armetta's Gelator & Caffe, Foxtail Coffee Co and more.
What parks or outdoor recreation is nearby?
South Pointe Park, Riverview Park and Recreation Center, Panther Trace Park, and more.